Returns & Warranty
At Stack & Sprout, we want you to be completely satisfied with your purchase. We understand that sometimes things don't work out as planned, so we have outlined our Returns & Warranty Policy to ensure a hassle-free experience for our valued customers.
If you are not satisfied with your purchase, you have 30 days from the date of receipt to request a return. To be eligible for a return, the item must be in the same condition as when you received it, unused, and in its original packaging. Please keep the tags intact and provide the receipt or proof of purchase.
To initiate a return, please contact us at firstname.lastname@example.org. Our customer support team will guide you through the return process and provide you with a return shipping label. Please note that returns sent without prior authorization will not be accepted.
Once we receive your returned item and verify its condition, we will process your refund. The refund will be issued to your original payment method within 10 business days of receipt of the return and confirmation of condition. Please allow additional time for your bank or credit card company to process the refund.
Please note that certain items are non-returnable, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions about the eligibility of your item for return, please contact us for clarification.
At Stack & Sprout, we stand behind the quality of our products. We offer a limited warranty on all our gardening systems. Our warranty covers manufacturing defects and faulty workmanship for a period of one year from the date of purchase.
If you encounter any issues with your gardening system within the warranty period, please contact us immediately at email@example.com. Our dedicated team will assist you in resolving the problem. Depending on the nature of the issue, we may offer a repair, replacement, or refund.
Please note that our warranty does not cover damage caused by misuse, neglect, accidents, or unauthorized modifications. It also does not cover normal wear and tear. To ensure the longevity of your gardening system, please follow the care instructions provided with your purchase.
If you have any questions or concerns regarding our Returns & Warranty Policy, please do not hesitate to contact us. We are here to assist you and ensure your satisfaction with our products.